Feedback
Complaints &
Complaints &
Feedback
If something about your booking did not meet your expectations, we want to know. Every complaint is read by our team, and we aim to acknowledge it within 2 business days and resolve it within 10.
How it works
- Tell usSubmit the form, call, or email us with your booking details and what went wrong.
- We acknowledgeYou will hear back from us within 2 business days confirming we have received your complaint.
- We investigateWe look into what happened, speak with the crew or driver involved where relevant, and work out a fair resolution.
- We resolveWe aim to have a resolution to you within 10 business days of your complaint being received. If a matter is more complex, we will let you know and keep you updated on progress.
This process applies to any MS Express Services Pty Ltd booking — removals, delivery, airport transfers, school transport, day tours, or event transport. It sits alongside, and does not limit, any rights you have under the Australian Consumer Law. See our Terms & Conditions for full booking terms.